Welcome to ScoutRun. These Terms of Service ("Terms") form a legally binding agreement between you and ScoutRun LLC, a New York limited liability company ("ScoutRun", "we", "us", "our"), governing your use of the ScoutRun platform, website, and services located at scoutrun.app and any related applications (the "Service").
Please read these Terms carefully. By creating an account, submitting a hunt, or otherwise using ScoutRun, you agree to be bound by these Terms. Section 14 (Arbitration and Class Action Waiver) requires that most disputes be resolved through individual arbitration rather than in court, and waives your right to participate in a class action. If you do not agree, you may not use the Service.
ScoutRun is a technology platform that connects customers who need hard-to-find or sold-out retail products ("Customers") with independent contractors ("Scouts") who locate those products at retail stores and either deliver them locally or ship them via the United States Postal Service or another carrier.
ScoutRun is not a retailer. We do not own, stock, manufacture, sell, or warrant any of the products purchased through the Service. We do not employ Scouts. We provide the technology that facilitates the matching, communication, payment, and verification between Customers and Scouts. Each transaction is fundamentally between the Customer and the Scout (and the underlying retail store).
You must be at least 18 years old and able to form a legally binding contract under applicable law to use ScoutRun. By creating an account, you represent and warrant that all information you provide is accurate and current and that you will keep it accurate and current. ScoutRun is intended for use within the United States only.
Customers submit hunt requests for specific products and pay a finding fee, service fee, applicable delivery or shipping fee, and optional tip through the platform. Customers are responsible for providing accurate item descriptions, delivery or shipping addresses, and payment information.
Scouts are independent business operators who choose which hunts to pursue, locate items at retail stores using their own resources and methods, purchase items with their own funds (subject to reimbursement), and either deliver locally or ship items to customers. Scouts must apply and be approved before accepting hunts.
When a Customer submits a hunt, they specify the item, a maximum item price (the "budget"), and a fulfillment preference: local same-day, USPS Priority shipped, or either. The Customer's payment method is authorized (held, not charged) for the estimated total.
Available Scouts in the Customer's area (and, for shipping or "either" tier hunts after a 24-hour local-first window, anywhere in the US) are notified. To claim a hunt, a Scout must be physically present at a retail store with the item in hand and submit a verified photo with GPS coordinates. The first Scout to verify wins the hunt and has 30 minutes to complete the purchase.
The Scout pays for the item with their own funds at the retail price shown on the receipt, then either delivers locally or ships within 36 hours (with weekend and holiday allowances). Once the Scout marks the hunt as purchased (for local) or shipped (for shipping hunts), ScoutRun captures the actual amount on the Customer's payment method — never more than the authorized total.
If no Scout finds the item within 3 days (7 days for items over $100), the hunt expires automatically. The payment authorization is released and the Customer pays nothing.
All payments are processed through Stripe, Inc. ScoutRun does not store full payment card numbers. When you submit a hunt, your payment method is authorized for the estimated total. The actual capture amount is calculated from the Scout's actual receipt total plus the platform fees described below.
Finding fees are based on the estimated item price:
3% of the item price for Single Hunt and Member tier customers; 1.5% for VIP tier customers. No cap.
Memberships renew monthly until cancelled. You may cancel through your profile settings; cancellation takes effect at the end of the current billing period. No refunds for partial months unless required by law. Item prices are capped at $2,000 per hunt; for higher-value items, contact us directly.
If no Scout finds your item within the applicable timeout, the authorization is released and you are not charged.
You may cancel a hunt before a Scout has purchased the item with no charge. After purchase, the item cost is retained to reimburse the Scout (because the Scout has already spent their own money), but the finding fee, service fee, delivery/shipping fee, and any tip are refunded.
For shipping hunts: payment is captured when the Scout marks the hunt as shipped (with tracking number, carrier, and package photo confirmed). After this point, refunds for "package never arrived" or "item damaged in transit" are handled case-by-case based on tracking evidence and applicable carrier insurance. ScoutRun will refund customers for non-delivered packages where carrier evidence supports the claim.
Refunds typically appear within 5–10 business days. ScoutRun reserves the right to investigate suspected fraudulent refund requests.
Scouts are independent contractors, not employees, agents, partners, or joint venturers of ScoutRun. The relationship between ScoutRun and Scouts reflects this in the following ways:
Nothing in these Terms creates an employer-employee, agency, partnership, or joint venture relationship between ScoutRun and any Scout.
Scouts agree to:
Customers agree to:
The Scout purchases items at a retail store. The retail store is the seller of the product. ScoutRun is not the seller, importer, or manufacturer of any product. Any warranties, return rights, or recalls are governed by the policies of the retail store that sold the item and the manufacturer of the product, not by ScoutRun.
If you receive a counterfeit, defective, recalled, or damaged item, your remedies are: (a) return the item to the retail store under that store's return policy, (b) contact the manufacturer for warranty support, and (c) for items damaged in transit on shipping hunts, follow the carrier's claims process. ScoutRun will reasonably assist with documentation but is not directly responsible for product quality.
You may not use ScoutRun to request, purchase, or transport any of the following:
You also agree not to:
We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice, and to forfeit any pending earnings or refunds for violations involving fraud or abuse.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCOUTRUN DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
SCOUTRUN MAKES NO WARRANTY THAT ANY PARTICULAR ITEM WILL BE FOUND OR DELIVERED. ESTIMATED DELIVERY DATES ARE ESTIMATES ONLY AND NOT GUARANTEES.
To the maximum extent permitted by applicable law, ScoutRun is not liable for:
IN NO EVENT WILL SCOUTRUN'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO SCOUTRUN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). SCOUTRUN WILL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so some of the above limitations may not apply to you.
This section affects your legal rights. Read carefully.
Except for the exceptions in Section 14.4, you and ScoutRun agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between us (a "Dispute") will be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.
YOU AND SCOUTRUN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or join more than one person's claims and may not preside over any form of representative or class proceeding.
Before initiating arbitration, the party with the Dispute will send the other a written notice describing the Dispute and proposed resolution. If the Dispute is not resolved within 60 days, either party may initiate arbitration. Arbitration will take place by telephone, video conference, or written submissions where possible, or in the county of your residence if an in-person hearing is necessary. Each party will pay its own attorneys' fees and costs unless the arbitrator awards otherwise. ScoutRun will pay all AAA filing and administration fees for claims under $10,000 except where the claim is found frivolous.
This arbitration agreement does not apply to:
You may opt out of this arbitration agreement by emailing scott@scoutrun.app with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your email must include your full name, email address associated with your account, and a clear statement that you are opting out of arbitration. Opting out will not affect any other terms.
You agree to indemnify, defend, and hold harmless ScoutRun, its officers, members, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party rights; or (d) for Scouts, any conduct, transaction, or interaction with Customers, retail stores, or other parties while completing or attempting to complete hunts.
The Service, including the ScoutRun name, logo, software, and associated branding, is owned by ScoutRun LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purposes. You may not copy, modify, distribute, sell, lease, reverse-engineer, or use our branding without our written permission. Photos uploaded by Scouts (verification photos, package photos, delivery photos) remain the property of the Scout but are licensed to ScoutRun and the relevant Customer for purposes of fulfilling and verifying hunts.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, your remedy is to stop using the Service and close your account before the effective date.
You may delete your account at any time by contacting us at scott@scoutrun.app. We may suspend or terminate your account at our sole discretion if you violate these Terms or if we reasonably believe your continued use poses a risk to the Service or other users. Upon termination, any pending hunts will be cancelled and applicable refunds issued. Sections that by their nature should survive termination (including liability limitations, indemnification, arbitration, and ownership of intellectual property) will continue to apply.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any judicial proceeding not subject to arbitration will be brought exclusively in the state or federal courts located in Saratoga County, New York, and you consent to the personal jurisdiction of those courts. Nothing in this section limits your rights under any non-waivable consumer protection law in your state of residence.
Entire Agreement: These Terms (together with the Privacy Policy) constitute the entire agreement between you and ScoutRun regarding the Service.
Severability: If any part of these Terms is held invalid or unenforceable, the remaining parts will remain in full force.
No Waiver: Our failure to enforce any provision is not a waiver of that provision.
Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure: ScoutRun is not liable for failures or delays caused by events beyond our reasonable control, including natural disasters, internet outages, carrier disruptions, or government actions.
Contact us at scott@scoutrun.app before initiating any formal proceeding. We try to resolve issues directly when we can.